Privacy Policy

Effective from 10 November 2026.

1. Controller

The controller of your personal data is Lyonce s. r. o., registered office Jégého 16999/10, 821 08 Bratislava – mestská časť Ružinov, Slovakia, IČO 57926361, DIČ 2123385715, registered in the Obchodný register Okresného súdu Žilina, oddiel Sro, vložka č. 92888/L (“Lyonce”, “we”).

For all questions about your personal data, including requests to exercise your rights, contact us at hello@lyonce.sk. We have not appointed a data protection officer.

2. Scope

This policy applies to the website lyonce.sk and to email correspondence with Lyonce. The website has no contact form, user accounts or newsletter. Email is our only direct contact channel.

3. Email correspondence

When you write to us, we process the personal data contained in your email and in the related correspondence. This typically includes:

your name and email address
your company and position, if you provide them
your phone number, if you provide it voluntarily
the content of your message and any attachments
subsequent business correspondence with you

Providing these details is voluntary. Without them, however, we cannot respond to your enquiry.

4. Purposes and legal bases

Responding to enquiries about our services and preparing an offer or contract at your request: steps prior to entering into a contract, Art. 6(1)(b) GDPR.
Responding to other enquiries and ongoing business communication, including with representatives of our clients and partners: our legitimate interest in communicating with people who contact us and in maintaining business relationships, Art. 6(1)(f) GDPR.
Performing a contract, where correspondence relates to an existing contract with you: Art. 6(1)(b) GDPR.
Complying with legal obligations, for example accounting and tax records: Art. 6(1)(c) GDPR.
Establishing, exercising or defending legal claims: our legitimate interest, Art. 6(1)(f) GDPR.

We do not rely on consent for ordinary business correspondence. We do not use your data for marketing, profiling or automated decision-making.

5. Retention

Enquiries that do not lead to a contract or an ongoing business relationship: kept for a maximum of 12 months after the last relevant communication, then deleted. They are kept longer only if another legal ground requires or permits it, for example the defence of a legal claim.
Correspondence related to a contract or an ongoing business relationship: kept for the duration of the relationship and afterwards for as long as needed to establish, exercise or defend legal claims within the applicable limitation periods.
Accounting and tax documents, including correspondence forming part of them: kept for the periods required by Slovak law, in particular Act No. 431/2002 Coll. on Accounting.

6. Hosting, email and server logs

Our website and our email (Websupport Mail) are hosted by Websupport s. r. o., Karadžičova 12, 821 08 Bratislava, Slovakia, IČO 36 421 928. When providing these services, Websupport processes personal data on our behalf as our processor within the meaning of Art. 28 GDPR. The processing is governed by the data-processing provisions of Websupport’s General Terms and Conditions, which form part of our service agreement. According to Websupport, its production services and customer data are housed in a data centre in Bratislava, Slovakia.

When you visit this website, Websupport’s web servers automatically record technical data in access and error logs. This includes your IP address, the date and time of the request, the requested address, the response status, the referring page and your browser’s identification. These logs are needed to deliver the website, keep it secure and resolve faults. The legal basis is our legitimate interest in a secure, working website, Art. 6(1)(f) GDPR.

The logs remain within Websupport’s hosting environment, and their retention is determined by the provider. According to Websupport’s documentation, backups of access and error logs are available for the previous 14 days. We do not use logs for analytics or profiling, and we do not operate any additional logging, analytics or visitor-tracking system.

7. Other recipients

Your personal data is processed by our hosting and email provider Websupport (section 6) and, where applicable, by further processors engaged by Websupport under the conditions of Art. 28 GDPR.

We do not sell or share your personal data for advertising. Where necessary, personal data may be disclosed to our accounting or legal advisers, who are bound by confidentiality, or to public authorities where we are legally required to do so.

8. Transfers outside the EU/EEA

We do not ourselves transfer your personal data to countries outside the European Union or the European Economic Area. Based on the documentation published by our hosting and email provider, we are not aware of any such transfer in connection with these services. If a transfer outside the EU/EEA becomes necessary, it will take place only in accordance with Chapter V of the GDPR, for example on the basis of an adequacy decision or the European Commission’s standard contractual clauses, and we will update this policy.

Please note that the email you send us is also processed by your own email provider, under its terms.

9. Cookies, local storage and tracking

This website does not use cookies, analytics, advertising or tracking technologies, and it does not load third-party content. All fonts and files are served from our own website.

If you choose a colour theme (light or dark) using the theme button, your choice is saved in your browser’s local storage under the key ly-theme, so the website remembers it on your next visit. Nothing is stored unless you actively choose a theme. The value never leaves your browser and is not sent to us, and you can delete it at any time by clearing your browser’s site data. Because this storage only provides a function you request, no consent banner is used.

10. Your rights

Under the GDPR and the Slovak Act No. 18/2018 Coll. on the Protection of Personal Data, you have the right to:

access your personal data (Art. 15 GDPR)
have inaccurate data rectified (Art. 16)
have your data erased (Art. 17)
restrict processing (Art. 18)
data portability (Art. 20)
object at any time to processing based on our legitimate interests (Art. 21)

To exercise your rights, write to hello@lyonce.sk. We respond within one month, as required by the GDPR.

11. Complaints

If you believe we process your personal data unlawfully, you may lodge a complaint with the supervisory authority: Úrad na ochranu osobných údajov Slovenskej republiky (Office for Personal Data Protection of the Slovak Republic), dataprotection.gov.sk.

12. Changes

We update this policy when our services, providers or legal requirements change. The current version is always published on this page. This version is effective from 10 November 2026.